Troubleshooting “Printer Offline” issues in different types of printing scenarios

In olden days printing meant that a single printer attached to a computer with bulky cables. It was a tiresome job back then. With the advent of new technologies the printers have evolved too. Now there are a wide range of printing environments available from basic wired printers to sophisticated wireless printers and from network printing to print servers.

With the evolution of printers there problems have evolved too. In the past a malfunctioning printer meant a stuck print job, insufficient supply of ink or paper or some connection issues. But now printers face a whole set of complicated problems, which involve complex troubleshooting. One of these problems is a printer giving Printer Offline message.
Let us see how we can fix printer offline issue in different types of printers.

Printer is Stuck

Windows 7 Solution

Windows 8 Printer Offline – Fixing the Error

Solution to Wireless Printer

Network Printer Problem


Google Cloud Print

Some of the simplest problems are often the most common ones. Having a printer not connected to the computer via a USB cable or missing power switch is often the most common issue. It can easily be fixed by attaching the wire.

Printer is Stuck


A number of reasons can cause such printers to give “Printer Offline” message. Most common of them being a stuck print job, which can be fixed by selecting “Cancel All Documents” option from printer settings. Printer may be set online from the Control Panel by checking “Use Printer Online” option.  If this doesn’t solve the problem try reinstalling the drivers.

Solution for Window 7 printer offline Problem


Working with printers can, at times, be a chore because some of the functionality errors popping may seem out of place or without any apparent linkage. One of the most common issues with the Windows 7 printer can be the inability to print documents from a computer that’s all set up and connected. Such problems invariably are due to the printer’s mysterious offline status. There could be many triggering factors for this unfavorable scenario, and if you pay adherence to the following steps, you can certainly kill them all. Once the issues are rectified, the jobs that were pending in the printer queue would start rolling sequentially.

The following instructions will act as the solution for Window 7 printer offline issue.

Changing the Printer’s Offline Standing

The printer’s offline footing is basically indicating that the operating system wasn’t able to interact with the printer.
The first stage in the diagnostic process involves clicking the Start button at the computer screen’s bottom-left corner, and then clicking Printers and Devices. Windows7-printer-offline-solution-step1

Step2: Right-click the offline printer icon and then hit the ‘See what’s printing’ option.


Step3:Move your mouse pointer to the top and click the option ‘Printer’.


Step 4:And then hit the option ‘Use Printer Offline’ to withdraw the check mark.

If this rectifies your issue, go ahead and use your printer like before. However, if the problem still persists, you’ll probably require a few more troubleshooting to do before everything is set and done.

Ensure the printer equipment is on, and the cable connecting the two devices is plugged in right. If the printer functions wirelessly, restart your computer and the printer to check if the wireless connection is re-established.

If you house a wireless printer, check whether the router or the wireless network connection’s name has been changed. If it is so, then you’ll have to feed in the network settings into your wireless printer. If the printer is not built with a control panel feature to permit changes in network settings, you’d have to resort to a USB cable and then connect the computer and printer for altering the settings. While this may not be the most scientific way to address the intermittent hiccup, there’s no other resort, unfortunately.

Once the cable is in place, get back to the menu option “Devices and Printers” on your computer, right-click the printer icon, and head to Printer Properties.


You’ll now be presented with a dialog box with several tabs. Choose the third tab from the left of your screen, which is the Ports tab. A list of ports will appear; you’ll have to pick the correct one from the lot.

If you’ve worked with the printer before, you should be able to identify the right port. If not, seek assistance from someone who’s familiar with the system. Once the selection is done, exit the pop-up interface by clicking the Apply and Ok button.

If the printer issues still persist, then there is only one option left: stopping and restarting the print spooler.

And if the printer still stays offline, then you probably have a more intense issue on hand. Under such circumstances, it’s recommended to uninstall and then reinstall the printer. The printer can be removed from your PC by right-clicking the icon on your screen, and then clicking the ‘Remove device’ option. Once the uninstallation has been done, start the installation process from scratch, strictly following the printer’s user manual.

Windows 8 Printer Offline – Fixing the Error


Several Windows 8 PC users have been lately reporting a glitch involving their computer and printer system. To be specific, active printers are set to offline even when there is no apparent loss of connection. This glitch is generally associated with network printers, but home-based printing machines with direct connections are also encountering the same issue.

Let us try mending the error or rather getting a solution for Window 8 printer offline problem. The problem needs to be tackled similar to how a majority of other connectivity-related issues are handled, but not before starting with a fundamental understanding of the matter. Every manufacturer equips its offerings with its proprietary diagnostic software, which notifies the user of the issues that may arise. If the printer you use has the feature, which we are certain it has; use it to its fullest potential. The feature is likely to place you in the correct path.

Fixing the Error

Know the roots of the problem before going ahead and finding a solution. The issue arises when Windows 8 doesn’t detect the printer. However, the system does not specify if the printer was offline or if there were printing errors or connectivity issues. This may happen when:

• The printer and PC connection is unresponsive/slow.
• The printer has been bugged by an internal mistake.
• The printer has several incomplete print tasks up its queue.

Normally, finding the solution to the issue is quite simple. All that you need to do is start the PC and printer again or disconnect their USB connection. If it’s a network printer – wireless or wired – the issue is with the actual connection, and the router must be restarted. Adhere to the following steps and you shall have the problem rectified, hopefully.

• Launch Control Panel and head to the Printers window.
• Inspect if the default printer is the correct one.

• Right-click the printer and choose the ‘See what’s printing’ option in the print queue.
• Remove the unfinished tasks from the list.
• Select Printer from the list window and unselect the option “Use Printer Offline.”
• If the option is already unchecked, select it for the moment and uncheck it after a few seconds.
• Check your printer-computer connection. If needed unhook the USB cable and set it in place again.
• Carry out a connection test if it’s a network printer. Also, restart your switch/router.
• Turn the computer system and printer off and on again.
• If the issue isn’t rectified by now, reinstall printer drivers.

If your printer is the wireless variant, try connecting to the printer’s IP (Internet Protocol) address. To locate the address, open Control Panel. Click the Devices and Printers option; right-click the printer and hit Properties. Under the “General” or “Web Services” tab, you must be able to view the IP address of the printer. Take note of the address and type it down in the address field of the browser. You can also open CMD, type ‘ping’ along with the IP and press Enter. If an error message comes up, probably the printer connection is not functional.

After having tried all of these methods, the offline printer issue should have been resolved. If it still persists, then there’s probably an issue with the hardware. If a hardware issue is confirmed, perform printing tasks from another PC or go with a completely different printer.

Fixing “Printer Offline” problem in Wireless Printers


Wireless printers usually give this error when they are not able to communicate with the computer properly. Therefore make sure that there is a router plugged in the system when you want to use a wireless printer. Problems with printer drivers in different computers may also halt the printing process.
Steps to Install Printer Drivers
1. Start Button>>Devices and Printers
2. Select printer>>Right click>>printer Properties
3. Click On the Advance Tab
4. New Driver
5. Pop Up wizard window will open click on next
6. Select your Printer brand and click on best suited option.Installing-Printer-driver-step6
a. Windows Update
b. Have on Disk(on clicking to this option such window will open give path to the drivers folder )

When using a wireless printer make sure that the firewall, installed on the computer, is disabled.
Gone are the days when printing meant to connect fat cables of clumsy printers to close by computers and to keep the computers on just because the printer won’t work if the computer is turned off.
Wireless Printer Goes Offline

Now, with the advent of different wireless technologies like Wi-Fi, Bluetooth the printer have gone wireless too. Printers now come with a built-in Network wireless adapter, which lets them print from remote computers. Thus eliminating the need of cables and letting it be placed anywhere in the Wi-Fi or Bluetooth range. But this has given rise to wireless printer problems. What if a wireless printer goes offline?
Troubleshooting Wireless Printer Problems

Let us examine the problem and see what we can do to bring a wireless printer back online. One of the most common problems which arise when you want to print documents through a wireless printer is that your computer is not properly communicating with the printer.  It happens when you have connected your computer directly to the modem.  So the first thing you will have to arrange, in order to use a wireless printer, is a router.  Router is the device which will let your computer communicate with the printer in a wireless environment.

The next thing is the printer driver. Usually we install the printer driver in only one computer and try to print from another. Therefore, the printer driver must be installed for the computer to detect a printer. One thing more which needs attention is that the computer must be placed within the range of wireless signals.

If there is a firewall installed on the computer it will also block the communication with the printer. So check and disable any firewall blocking the access.


What to do when a network printer goes down


A network printer is shared between a large numbers of client computers. The offline issue in a network printer may be fixed from within the Control Panel or by turning on the button, if the printer comes with a built-in Off-line button.
Print Server Offline issues

Tech gadgets have made have our life easier beyond measure. But on the same hand, because of them, we are now far more prone to frustration. Nothing irritates us more than when something goes wrong with one of our printer, laptop or any other electronic device and we don’t know how to fix it.

Network Printer Offline

One such problem is when you have got to print something important and all of a sudden your network printer goes offline. Since Network printers are shared between a number of users, if the problem is not solved immediately when arose, it could escalate into a disaster. First backlogged print spool builds up, and then CPU usage shoots up and as a result server crashes bringing the entire business to a halt.

Before a nightmarish scenario like that happens let’s see what we can do to avert the problem.  First of all check the cable and connectors, if the connection is not right the printer might show offline status.  Nowadays most printers come with a built-in offline button. Check if that button is in the “on” position.

You can also disable the offline mode from within the windows. For this open the Control Panel, you will see a “Printers and Faxes” icon. Open it and you will see a list of printers installed on your system. Now select the printer you want to disable online mode for.  Double clicking that printer will result in a pop-up window from where you can disable printer offline mode.

If this does not work then right click on Network Printer, choose Properties, at the very end of the list.  In the window that opens go to Ports tab and click on Configure Port. Uncheck where the next dialogue box which says “SNMP Status Enabled”. If all else fails reinstall the driver. This will eventually solve the network printer problem.

Troubleshoot printer offline problem with google cloud print


Printers have the knack of going offline right when you need them the most. The first step is always to check for power connection, paper feed in the tray and connection with computer before further going on troubleshooting the problem. However, if you are not able to crack the problem with all the online resources available to you, then go for tech support. However, if you want to troubleshoot printer offline problem with google cloud print, then keep reading for a solution that would allow your printer to function properly once again.

First of all, it would be useful to understand that cloud printing enables you to connect any compatible printer with the cloud storage. For example, you are at home and you want to give a letter to somebody in the office. You can of course email it but this may be against company policy. In this situation, you print the document on office printer which is already connected to your cloud storage. The letter is delivered and you do not lose a client. But what if the printer doesn’t work? If it’s offline, then the job is not printed at that point of time. In fact, it waits in queue on the cloud storage and as soon as the printer is available, the job gets done.
There could be many reasons for a printer going offline. One could be that your computer that connects to the Cloud is powered off while the other reason could be that the printer is not ready for printing job. The second problem could be for many reasons including printer not being on or paper getting stuck in it. To troubleshoot, you will have to verify both the possibilities and once you are certain of the problem, you should address it to get the print. Further, there could be more complicated problems that would go beyond the immediate peripherals. These could be network issue that may not be visible to a naïve eye but needs to be addressed if you want the printer to work.

First of all, you will need to check ports, make sure that port 80 and port 443 are enabled to allow traffic from the web. Second ensure that port 5222 is open to permit XMPP message flow. If this too does not work then you will have to verify the firewall settings of your network. These steps require technical expertise and can’t be dealt without experience. Firewalls have the ability to block external traffic from being received by devices under its protection. If any unknown activity is identified, the firewall can stop printing jobs as well. To address this issue, you will have to access the router that contains the firewall. Now you will have to select firewall configuration and permit connection on port 5222.

Then there could be problems relating to printing from browsers. In such a situation try using another browser and if the job gets done, then the browser you were using earlier is not compatible with the cloud storage. At the same time, there could be a situation when the printer has developed irreparable snag and it won’t be operational further. In such a scenario, no troubleshooting would yield result. Once you are sure that this is the case, then the only solution is to replace the printer with a new one.